Privacy Policy

This Privacy Policy applies to the website quay.pro, operated by Quay Markets Ltd.(in formation), a UK company being incorporated in England and Wales ("Quay", "we", "us", "our").

For privacy enquiries during the pre-launch period, please contact hello@quay.pro.

Information you provide directly

When you submit a "Request access" form on our website, we collect:

• Work email address

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address (anonymised where possible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL

We use Plausible Analytics, a privacy-friendly, cookieless analytics service hosted in the EU. Plausible does not use cookies, does not collect personal data, and does not track users across websites. All data is aggregated and anonymous.

We process your personal data under the following legal bases as defined in Article 6 of the UK and EU General Data Protection Regulation (GDPR):

• Consent (Art. 6.1.a): When you voluntarily submit the request access form.
• Legitimate interest (Art. 6.1.f): To qualify leads, improve our website, and communicate with prospective customers.
• Pre-contractual measures (Art. 6.1.b): To take steps at your request prior to entering into a contract.

We use the information we collect to:

• Qualify and prioritise access requests for the Quay platform
• Schedule briefings and communicate about platform availability
• Send platform updates and relevant product information
• Improve our website content and user experience
• Comply with legal obligations

We do not sell your personal data. We do not use your data for automated decision-making or profiling.

We may share your personal data with the following third-party service providers who process data on our behalf:

• Vercel Inc. — Website hosting and delivery (EU-Frankfurt region)
• Supabase Inc. — Database hosting (EU-Frankfurt region, eu-central-1)
• Resend Inc. — Transactional email delivery (EU region)
• Plausible Insights OÜ — Privacy-friendly website analytics (EU-hosted, cookieless)

Each processor is bound by data processing agreements and processes data only as instructed by us.

Our primary infrastructure is hosted in Frankfurt, Germany (EU-central-1). Where any processor transfers data outside the European Economic Area or the United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

We retain your personal data for the following periods:

• Waitlist submissions: 24 months from the date of submission, unless you request earlier deletion.
• Prospect communications: 36 months from the last interaction.
• Analytics data: Aggregated and anonymised; no personal data is retained by Plausible.

After these periods, personal data is securely deleted or anonymised.

Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your personal data.
• Right to restriction — Request that we limit how we process your data.
• Right to data portability — Request your data in a structured, machine-readable format.
• Right to object — Object to processing based on legitimate interests.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of the above rights, please contact us at hello@quay.pro. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

We use only strictly necessary cookies (e.g., session management). We do not use tracking or marketing cookies. For more information, please see our Cookie Policy.

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at hello@quay.pro. For privacy-related inquiries, please use the subject line "GDPR request" or "Privacy". We route these emails accordingly.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or your local supervisory authority if you are based in the EEA.